Scope change escalation

A client requested adding a mobile app to an ongoing website redesign. The change increases cost and extends the timeline and exceeds the auto-approval threshold, so it requires the project lead's personal sign-off and formal email confirmation.

Response

Decision: escalate. Required action: the client must provide formal email confirmation authorizing the scope change. Once confirmation is received, the project lead will sign off and the team will issue a revised contract and updated project plan, plus a Scope Change Assessment outlining risks, dependencies, and recommended delivery approach (full vs phased/MVP). If an urgent answer is needed, the team can provide a provisional plan conditioned on final sign-off. For future requests, please include formal email authorization and a proposed contract amendment with scope-change submissions.

How This Decision Was Made